Free shipping for orders above RM80 within West Malaysia and RM150 to East Malaysia. Shipment to Singapore is available too!
FAQ

1. HOW TO PURCHASE MY ORDER ON THE SITE?

To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next, you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order

 

 

2. JOYKIDZ LOYALTY PROGRAM
Join members today and start to earn your exclusive points!

  • For every RM1 spent, members will earn 1 reward point
  1. Login to your account and check your reward point
  2. To checkout with reward points redeemed
  3. To check if you have successfully redeemed your points before checkout

 

3. WHAT ARE THE PAYMENT METHODS AVAILABLE?
 joykidz.com.my offers various kind of payment methods as shown below:-
1. ipay88 payment gateway

  • Online banking/FPX
  • Credit card (Visa & Master)
  • E-wallet (Boost, TouchnGo, and ShopeePay)
  • Buy Now Pay Later
    • GrabPay - Pay in 4 monthly installments or Pay the next month 
    • MobyPay - Pay in 3 monthly installments


2. Offline Bank Transfer :
Bank : CIMB Bank Berhad
Bank Account:  80-0825045-4
Account Name : DISLAB SUPPLY & SERVICES (M) SDN BHD

After you made the payment, please send us the payment details of:
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: joykidz.customer@dislab.com.my
Note: Your purchased products will not be delivered until we have this confirmation.


4. HOW TO CHANGE MY ACCOUNT PERSONAL INFORMATION AND SHIPPING ADDRESS?

Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

5. I FORGOT MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIEVE IT?

  1. Click on “Lost Password?” and fill in your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

6. CAN I CANCEL AN EXISTING ORDER THAT HAS BEEN MADE?
Yes,  only if the order is still on pending status.

Please send an email to our customer service email at joykidz.customer@dislab.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

Orders that are in shipping or shipped will not be canceled.


7. WHAT IS THE PRODUCT'S TRANSACTION CURRENCY?
All product transaction currency will be done in Ringgit Malaysia.


8. HOW LONG DOES THE DELIVERY USUALLY TAKES?
Within West Malaysia: delivery usually takes about 2-4 working days
Within East Malaysia: delivery usually takes about 4-10 working days
To Singapore: delivery usually takes about 4-7 working days

 

9. HOW MUCH IS THE SHIPPING FEE?

 

West Malaysia

 

East Malaysia

 

 

Singapore

RM8.00 for 0-0.5kgs

RM1.00 for Every Additional 250g

RM15.00 for 0-0.5kgs

RM2.50 for Every Additional 250g

RM23.00 for 0-0.5kgs

RM7.00 for Every Additional 500g


*International shipping is available upon request, please feel free to contact us at joykidz.customer@dislab.com.my or Whatsapp at +60128898350.

*Shipment to Singapore will receive a discount voucher of RM23.00 for next purchase upon minimum order value of RM200 and above.

*Free shipping (order values are subjected to *after discount*):
i. Order value of RM80 and above (within West Malaysia)
ii. Order value of RM150 and above (to East Malaysia)

 

10. HOW DO YOU RETURN SOMETHING TO US?

Contact us and provide us with your Order number, Name of the item, and the Reason for returning. If you would like to attach any photos, feel free to email us at joykidz.customer@dislab.com.my. Our customer service representative will be happy to assist you with the return process.


11. I STILL HAVE DOUBTS!
Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to joykidz.customer@dislab.com.my for us to clear your doubts.