1. HOW TO PURCHASE MY ORDER ON THE SITE?
To order your purchase:-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
- You’ll reach a log in page where you need to log in to your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed with your payment.
- You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next, you’ll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
- Click “Confirm Order” to complete the order
2. WHAT ARE THE PAYMENT METHODS AVAILABLE?
joykidz.com.my offers various kind of payment methods as shown below:-
ipay88 payment gateway
- Online banking/FPX
- Credit card (Visa & Master)
- E-wallet (Boost, TouchnGo, and ShopeePay)
- Buy Now Pay Later
- GrabPay – Pay in 4 monthly installments or Pay the next month
- MobyPay – Pay in 3 monthly installments
3. HOW TO CHANGE MY ACCOUNT PERSONAL INFORMATION AND SHIPPING ADDRESS?
Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
4. I FORGOT MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIEVE IT?
- Click on “Lost Password?” and fill in your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
5. CAN I CANCEL AN EXISTING ORDER THAT HAS BEEN MADE?
Yes, only if the order is still on pending status.
Please send an email to our customer service email at joykidz.customer@dislab.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be canceled.
6. WHAT IS THE PRODUCT’S TRANSACTION CURRENCY?
All product transaction currency will be done in Ringgit Malaysia.
7. HOW LONG DOES THE DELIVERY USUALLY TAKES?
Within West Malaysia: delivery usually takes about 2-4 working days
Within East Malaysia: delivery usually takes about 4-10 working days
To Singapore: delivery usually takes about 4-7 working days
8. HOW MUCH IS THE SHIPPING FEE?
| West Malaysia | East Malaysia | Singapore |
RM8.00 for 0-0.5kgs RM1.00 for Every Additional 250g | RM15.00 for 0-0.5kgs RM2.50 for Every Additional 250g | RM23.00 for 0-0.5kgs RM7.00 for Every Additional 500g |
*International shipping is available upon request, please feel free to contact us at joykidz.customer@dislab.com.my or Whatsapp at +60128898350.
*Shipment to Singapore will receive a discount voucher of RM23.00 for next purchase upon minimum order value of RM200 and above.
*Free shipping (order values are subjected to *after discount*):
i. Order value of RM80 and above (within West Malaysia)
ii. Order value of RM150 and above (to East Malaysia)
9. HOW DO YOU RETURN SOMETHING TO US?
Contact us and provide us with your Order number, Name of the item, and the Reason for returning. If you would like to attach any photos, feel free to email us at joykidz.customer@dislab.com.my. Our customer service representative will be happy to assist you with the return process.
10. I STILL HAVE DOUBTS!
Sorry that we’re unable to clear your doubts on the F.A.Q page. Please kindly send us an email to joykidz.customer@dislab.com.my for us to clear your doubts.